Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- FAQs
- Contact information:
- Email: support@snapjackwireless.com
- Shipping & Delivery We know that you want your phone as soon as possible and don't want to have to pay much to get it so here’s the deal: All phones are shipped via USPS, UPS or FedEx. Phones ship on Standard Ground (5-7 day service) for $4.95. Our rates start as low as $2.95 for nearly 94% of all accessories. We ship via USPS or FedEx ground service. Expedited shipping is available for any item and will incur the following charges: 3day: $9.95 2day: $24.95 Next day: $46.95 Shipping charges are nonrefundable and delivery dates are not guaranteed.
- Privacy & Security
- At Snapjack Wireless, we value your privacy. This policy is designed to ensure that you are aware of what information we collect and how we use that information. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages include your name, address, email address, phone number, mailing and/or billing addresses and credit/debit card information.
- On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages include your name, address, email address, phone number, mailing and/or billing addresses and credit/debit card information.
This policy applies to all information collected or submitted on websites located at www.snapjackwireless.com by Snapjack Wireless, its subsidiaries and affiliates (collectively, the "Website"). You are able to read the complete Snapjack Wireless privacy policy by clicking this link.
Returns & Replacements-
If, in the unlikely event, your product arrives and does not work properly (activation issues, charger not working, etc.) please let us know and we’ll replace it with an exact same product free of charge – hopefully this one will work! As for returns? Why would you want to return such a beautiful product? Of course things happen and you might change your mind…oh all right, we’ll let you, just don’t make a habit of it. If something should happen and you decide not to keep the product, simply let us know within 14 days and we’ll arrange to accept your return. The best way to do this is to send us an email at support@snapjackwireless.com or you can call 877-801-9735. If you need to call you can do that too but we’ll still be filling out the information just as if you did it yourself on the site so please, give us a break and help out as much as you can. We’ll provide you with credit for your purchase (less a small 15% restocking fee and any expedited shipping fees) and then you can go ahead and buy what you really wanted.
- Ordering
- Yes, Please feel free to place any order you'd like on the snapjackwireless.com site. You can pay with any number of options including Visa, Mastercard, Discover, or even through your PayPal account to save yourself lots of time. Simply find the product you want, add it to the card with the fancy red button (feel free to add more than one item), and then follow the simple checkout process. Want to send a gift? You can even bill the order one place and ship to someplace else...just in case you need to get that extra phone charger for your grandmother who has yet to learn how this internet thingy works!
- Payment, Pricing & Promotions
- Yes to this too! We'd appreciate it very much if you would pay for the products at the prices posted on the site. Of course we try to be as competitive as possible and in many cases you will not find a lower priced item anywhere on-line (and you can forget about going into a store to find the item priced so low). All prices are to be processed as marked. From time to time we'll offer special promotions to help save you even more money. If there is a special promotion going on don't hesitate to make the purchase as they don't last forever.
- Viewing Orders
- Once you set up an account and place an order you can check back at any time and view the status of the order. Simply log back into our account and view up to date information. Of course we'll try very hard to fulfill your order and get it to your door well before you'd ever get to the point of needing to check the status. You can also call our toll free number and we'll check the status for you but, we'll be looking at the same systems and updates you will so don't expect anything miraculous.
- Updating Account Information
- Once you've created an account, you'll be able to log back in at any time to update us with new and improved information such as new billing/shipping addresses, add multiple addresses, sign up for newsletters, view wish lists. Leave product reviews and tag items, and all kinds of other fun stuff. So go ahead, don't delay, register for an account today and shop away. Hey that all rhymes, I should be a poet!
